DEWA enters innovative collaboration with Western Union


Dubai Electricity and Water Authority (DEWA) has partnered with Western Union simplify consumer collection of security deposits and credit refunds across the United Arab Emirates and the world.

The partnership is part of efforts by DEWA to ensure the convenience of its customers by saving them both time and effort.

DEWA entered into the agreement in support of the UAE Innovation Month which fosters companies in the UAE to innovate their business processes.

The partnership allows customers of DEWA to request for security deposit and credit refunds via the utility’s website or smart application and choose Western Union as the pay-out option, with no extra charges.

This means customers can receive their funds from Western Union anywhere around the world as soon as they receive a security deposit notification from DEWA.

HE Saeed Mohammed Al Tayer, CEO of DEWA, said the deal is part of efforts “… to provide the best government services that make customers’ lives easier and reduce the number of visitors to government offices by 80% by 2019.

‘DEWA’s smart services adoption rate reached 93% in the 4th quarter of 2018, ahead of schedule. DEWA aims to use innovative tools that enhance the quality of its services, based on the highest standards of efficiency and reliability.

 “This service supports our efforts to work with public and private organisations to provide multiple options and innovative services to our customers, as well as make Dubai the city of the future ahead of all other cities through government innovation.