DEWA unveils smart app on Huawei store to improve customer services


Dubai Electricity and Water Authority (DEWA) has launched its smart app on the Huawei store to facilitate access to its smart services.

The development is part of efforts by DEWA to improve innovation and enhance its services and efficiency by offering its customers smart and digital services.

DEWA’s smart app gives customers a seamless experience, by combining several steps, reducing the hassle of searching and browsing.

On logging in, customers can immediately view all DEWA’s services, such as Activation of Electricity/Water (Move-in), Deactivation of Electricity/Water (Move-out), bills payment, getting the Green Charger Card, easy payment, request for a clearance certificate, deposit refund, among other services.

“DEWA is one of the first government organisations to provide all its services through various smart channels in line with our efforts to achieve the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to transform the Government of Dubai into a fully digital government and the first paperless government by the end of 2021

“Smart adoption of DEWA’s services reached 94% so far,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.