National Grid has partnered with Nrby to automate communication and reporting of work schedules for its mobile field workforce.
The utility is using the solution provider’s mobile platform to boost efficiencies of its wire down processes by transforming manual, paper-based reports into electronic, automated SmartForms.
This is enabling field technicians to accurately record information about wire down events in real-time, and for National Grid to report them in accordance with Massachusetts government regulations.
Using iPads, technicians simply drop a SmartPin representing the downed wire on a map and fill in the required information in the SmartPin’s SmartForm. That real-time data is automatically collected and stored for reporting compliance.
Thomas Mulligan, manager of employee and labour relations, National Grid, said the system “… eliminates the inherent problems with paper-based reports, which are prone to inaccuracies, can be hard to decipher and easily misplaced.
“By having a simple, fast way for technicians to complete SmartForms about wire down events while on site, we improve accuracy, reduce time-consuming paperwork and make our workforce more efficient.”