National Grid signs $150 million smart workplace and efficiency deal


Multinational utility firm National Grid has signed a $150 million digital services contract with Atos.

Atos will provide the utility with digital managed workplace services to enhance operations in the UK and the US.

The solution provider will offer its analytics services to digitally empower National Grid employees and improve end-to-end employee experience and service.

The digital services will include device management and printing services.

The services will be delivered via Atos’ Proactive Experience Center which will integrate automation with AI solutions.

Adriana Karaboutis, Group Chief Information and Digital Officer (CI&DO), National Grid, said: “We chose Atos primarily because they shared our vision for digital end-user excellence. Atos has an excellent reputation with other leading UK and US companies and I am excited about our partnership and the transformation ahead.” 

“We very much look forward to working with National Grid to achieve a step-change in employee, and ultimately, end user experience through a true partnership with Atos,” said Adrian Gregory, Atos Global Senior Executive Vice President and CEO UK & Ireland. “The comprehensive plan of improvements underpinned by innovative technologies will have a positive impact right across the organization, enabling National Grid to work smartly and more efficiently.”