Chile’s largest utility signs 12-month customer engagement deal


Spanish energy group Naturgy has contracted with Eliq to deliver a 12- month customer engagement project for its subsidiary CGE, Chile’s largest electricity utility.

CGE supplies energy to 3 of the country’s 6.5 million homes.

The company and its Spanish parent, Naturgy, have now contracted with Eliq, a Swedish software company that specialises in energy insights and mobile apps for utilities.

Read more about Eliq and customer engagement here

The new app, to be launched this coming summer in Chile as a pilot for a group of customers, will enable customers to be notified and kept up-to-date on power outages, compare and better understand their energy consumption, find ways to save energy, whilst being able to pay their bill using their phone.

Eliq has previously delivered similar solutions to utilities in Scandinavia, the UK, France and Spain and this contract marks the company’s first entry into a non-European country.