Policy & Regulation

News and analysis concerning policy & regulation in the energy sector, including regulatory changes, bills, laws, utility compliance issues and shifts in government structure and policy. This includes project finance, energy sector surveys and reports on energy market trends, business risks and opportunities, together with information on cross border transmission and distribution.

Increase in rates needed to continue system improvements

[img:scott.thumbnail.jpg|Scott A. Cisel,
President & CEO,
Ameren Illinois
]Peoria, Springfield and Decatur, IL, U.S.A. --- (METERING.COM) --- November 5, 2007 – The Ameren Illinois utilities (AmerenCILCO, AmerenCIPS and AmerenIP) have asked the Illinois Commerce Commission (ICC) to approve new electric and natural gas delivery service rates that will allow the companies to recover present and ongoing costs and continue making infrastructure investments.

Ireland’s single electricity market goes live

[img:AIP%20logo_0.gif| ]Dublin, Ireland/Belfast, Northern Ireland --- (METERING.COM) --- November 2, 2007 - Ireland’s energy regulators, the Commission for Energy Regulation (CER) and the Northern Ireland Authority for Utility Regulation (NIAUR), have announced that the island’s Single Electricity Market (SEM) went live at 00h00 on November 1, 2007.

From that point on, all SEM license and contractual arrangements that have been developed over the past months take full effect.

British Gas responds to energywatch criticism

[img:Phil%20Bentley_0.jpg|Phil Bentley,
Managing Director,
British Gas
]London, U.K. --- (METERING.COM) --- November 2, 2007 – British Gas has hit back at criticism voiced by watchdog energywatch about customer service levels and accused it of failing to recognize the improvements in the performance of British Gas. energywatch’s comments were reported on Metering.com on October 29th.

Failure to communicate changes in tariffs impacts customer satisfaction

[img:j.d_0.jpg| ]London, U.K. --- (METERING.COM) --- November 1, 2007 – The J.D. Power and Associates 2007 UK Electricity and Gas Supplier Customer Satisfaction Study released today reveals that failure to communicate changes in pricing tariffs to consumers impacts customer satisfaction.

In the past year, the average annual domestic gas bill has decreased by 9 per cent-from £510.60 ($1020) in 2006 to £466.44 ($932) in 2007, while electricity bills for the same period have increased by 19 per cent-from £453.24 ($906) in 2006 to £540.84 ($1080) in 2007.

HECO improves customer satisfaction

[img:HEC_0.jpg| ]Oahu, HI, U.S.A. --- (METERING.COM) --- November 1, 2007 – The Hawaiian Electric Company is involved in a continuing program to enhance customer satisfaction – assisted by Oracle’s® Utilities Network Management System and Utilities Mobile Workforce Management. The utility is focused on its response to power outages on the island of Oahu, and says that with Oracle Utilities applications, it can improve the information it delivers to our customers.

AMI and energy efficiency program will save costs

[img:honeywell.thumbnail.jpg| ]Ponca City, OK, U.S.A. --- (METERING.COM) --- November 1, 2007 – Ponca City has appointed Honeywell to implement an advanced metering infrastructure (AMI) and energy-efficiency program that will help the city improve its utility services to residents while reducing its energy and operating spend, and impact on the environment.

Funded through a $15.5-million performance contract, with an additional $300,000 for equipment and maintenance, the work will increase city water revenue and save Ponca City an estimated $1.3 million in annual operating costs. These savings, which are guaranteed by Honeywell for 18 years, are expected to pay for the improvements with no additional costs to taxpayers. The projects also are expected to create a positive cash flow for the city of nearly $140,000 per year.

PPL EnergyPlus enters retail gas supply business

[img:HopfJoseph.thumbnail.jpg|Joe Hopf,
President,
PPL EnergyPlus
]Allentown, PA, U.S.A. --- (METERING.COM) --- October 31, 2007 – PPL EnergyPlus, a subsidiary of PPL Corporation, has begun offering retail natural gas to commercial and industrial customers in Pennsylvania, New Jersey, Maryland and Delaware.

“With our significant experience in the gas business, we can offer real value to customers who choose us for their natural gas supply,” said Joe Hopf, president of PPL EnergyPlus. “The retail business is a natural extension of our wholesale gas operations, and a natural complement to our electricity marketing and trading business.”

British Gas still has poorest customer service

[img:energywatch.thumbnail.jpg| ]London, U.K. --- (METERING.COM) --- October 29, 2007 – Independent U.K. gas and electricity consumer watchdog energywatch says British Gas customers are three times more likely to have problems than customers of other suppliers on average, after it published new company performance figures recently. The figures show that in two years there has been a fourfold increase in the number of British Gas customers contacting energywatch for help.

RWE npower embarks on smart prepayment metering trial

[img:npower_0.jpg| ]London, U.K. --- (METERING.COM) --- October 29, 2007 – RWE npower, the U.K.'s largest electricity company supplying gas, electricity and related services to around 6.8 million customers, has announced trials of a central prepayment energy service. The utility will be assisted by LogicaCMG, an IT and business services company. Over the six-month pilot programme.

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