Policy & Regulation

News and analysis concerning policy & regulation in the energy sector, including regulatory changes, bills, laws, utility compliance issues and shifts in government structure and policy. This includes project finance, energy sector surveys and reports on energy market trends, business risks and opportunities, together with information on cross border transmission and distribution.

AMR And Prepayment System Convergence

By Tomasz Piasecki

The model of prepayment sales was originally derived from the specific needs of electricity sellers. The prototype model was based on the prepayment meter equipped with internal contactor, special billing software and hardware generator of codes carrying information about the purchased energy. The codes were entered into the meter manually by means of a keypad.

Installation Of External Metering In Brazil The Main Challenges

By Ricardo Vidinich, Antonio Carlos Marques de Araujo and Maxwell Marques de Oliveira

Energy losses are present in all the electricity distributors in Brazil, distinguished only by the scale of the problem in each of the companies and the level of aggressiveness of the distributors’ markets before the introduction of measures to combat losses.

The changes that have been occurring in the management of companies in general are also being felt by the electricity distributors, which from mechanisms provided in the tariff review processes have been prompted to develop an effective management, under penalty of having their profitability weakened and not realising the full value of their investments. Improvement in the efficiency of companies necessarily implies the need to reduce electricity losses, principally to reduce the economic consequences of the high loss rates.

Utilities Getting The Best From Software

By Quentin Grady

Utilities, however, are not ordinary businesses. They had in the past – and continue to have – unique business processes and relationships with customers that generic business enterprise resource planning (ERP) suites cannot address. Some ERP vendors tried to tailor their generic applications to create a utility model. But it has become increasingly common, well into the 21st century, for utility companies to meet their unique business obligations through the use of utility-specific best-of-breed applications.

Venture Investment In Metering: A Panel Perspective

By Matt Lecar

Nancy_Floyd
Nancy Floyd

By contrast, the energy utility business has seen only a modest pace of technological innovation over the last century. In the case of electric metering, the analogue electromechanical device i n most homes and businesses in North America would be instantly recognisable to Thomas Edison, who filed the first metering patent in 1881 (from that other Menlo Park, in New Jersey).

Itron Becomes World’s Largest Metering And AMR/AMI Company: With Purchase Of...

By Christina Kelly

The purchase was a bold move that helped confirm Itron’s status as the industry leader in solid state electricity metering, automated meter reading and meter data management.

Earlier this year, Itron acquired Actaris Metering Systems, with offices in Brussels and divisional offices throughout the world, producing water, gas, heat and electricity meters and associated systems. The acquisition doubled Itron’s annual revenues, added 6,000 employees to the company, provided nearly 30 additional manufacturing facilities worldwide and elevated Itron to one of the world’s top meter manufacturers, along with the software applications to collect and analyse meter data.

Customer complaints heard in open forum

[img:gpllogo.thumbnail.jpg| ]Georgetown, Guyana --- (METERING.COM) --- August 21, 2007 – Customers of Guyana Power & Light were able to voice their dissatisfaction about the way complaints are handled by the utility at an open forum arranged by the Public Utilities Commission recently.

About 20 people attended the hearing to air their complaints, which mostly had to do with what they described as faulty meters and inappropriate back billing. Customers also reported that the utility was often unwilling to listen to their side of the story, and slow to resolve grievances.

Future Prospects For Metering And Billing In Austria

By Rainer Bachmaier and Stefan Santer

In Austria, metering of both electricity and gas is defined in law (Austrian Electricity Act¹, Austrian Natural Gas Act²) as the duty of the grid operator. The grid operator is responsible for purchasing, installing, operating, and reading the meters, and reporting the measurement data to the energy suppliers and to the clearing and settlement agency (responsible for balancing market merit order, price formation and settlement of the balancing energy). The costs incurred by metering are covered by the determination of maximum metering charges for each type of metering defined in the use of system charges (Use of System Charges Order 2006³).

A Happy, One-stop eBilling Journey In Hong Kong

By Eric Cheung

In 2006, CLP decided to beef up its efforts in increasing people’s awareness through a series of promotion campaigns. The programme was so successful that not only was there an overwhelming response from the customers, but also the media had prominent coverage focusing on its green value through cutting down paper consumption.

The success of the eBill promotion programme stems from three critical factors: effective communication, alliance with green groups and strong frontline staff support. Moreover, adding to the campaign impetus are incentive offers, such as ‘green’ souvenirs and/or a small electricity rebate.

The New Han Dynasty

Compos Mentis
 

The actual Han Dynasty spanned the period of roughly 200 BC to AD 200. Wikipedia tells us that, “The reign of the Han Dynasty, lasting over 400 years, is commonly considered within China to be one of the greatest periods in the history of China.”

European Utility Awards: Call For Nominations

Nominations are invited for the European Utility Awards for 2007 for excellence in metering, billing and CRM.

The awards are made in the following categories:

  • Business Performance Award – to the solution that has demonstrated best performance against a measurable business case
  • Customer Excellence Award – to the utility that has introduced an initiative which has had a measurable effect on customer service
  • Innovation Award – to the most creative project that has led to innovation and a new view of utility metering, billing or customer relationship management.

Award nominations must be submitted by 3 September 2007.

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