Water usage, energy infrastructure and smart meters in Troy


The Canadian city of Troy partnered with Sensus to improve the efficiency of its water and electric systems.

The city replaced approximately 14,000 analogue water and electric meters with Sensus smart meters, of which 9,000 electric meters were replaced in a four-month period.

The project included the implementation of an advanced metering infrastructure comprising Sensus’ IoT network FlexNet communication, A3 Alpha and IConA smart electric meters and the IPERL and OMNI smart water meters.

In addition, the city adopted Sensus Analytics solutions to enable remote and real time operation of the AMI system. The project enabled remote reading of electric and water meters.

The programme has helped the City of Troy to modernise its water and electric infrastructure and business models following realisation of inefficiency of the networks.

A study conducted by the city in 2014 found that increases in non-revenue water and electricity were due to aging infrastructure.

The manual meter reading process the city practiced was prone to human error and corruption. Moreover, the old infrastructure would not allow quick identification of water leaks and energy theft.

To date, the city claims it has recorded a near 100% read success rate across electric and water meters, timely and accurate insights on usage data, advanced data analytics capabilities, faster billing resolution and improved customer service.

Danny Lee, AMI coordinator at the City of Troy, said: “We wanted to create more efficiency in our system while also gaining quicker access to data so we could be more responsive for our customers.

“It’s a small southern town where everybody seems to know everybody. But, we’re growing and there is a lot going on.

“We strive to keep the city utility system up-to-date with the latest advances to provide the highest quality service to the community.”

The next phase of the AMI project will include the launch of an online customer-portal which consumers will use to monitor their own consumption.