In a recent survey, utility companies were asked a number of questions with a view to determining the evolution of the industry and the amount of change that is happening within the industry. What does this change look like from the inside, and how are utilities adapting? What’s driving the decisions and strategies of utilities today?
Most of the responding utilities were distributors or municipal — but others were retailers, investor-owned, or cooperatives. The results can apply generally across the global utility industry.
Across all geographical regions, utilities report that their main business motivators are delivering a high level of service and protecting assets. Increasingly, customer engagement is seen as an important way of maintaining excellent levels of service.
As consumers become more educated around energy conservation, utilities are both challenged and ever-ready to deliver a solution that will meet needs and budgets.