Canada’s Medicine Hat migrates to digital metering


In the Canadian state of Alberta, the city of Medicine Hat has embarked on an advanced metering infrastructure project to improve consumer energy efficiency.

Medicine Hat has selected Sensus for the provision of the firm’s Gen4 electricity meters and the FlexNet IoT communications network.

The project upgrades the city’s electric metering system to reduce the number of truck rolls and get better reads on energy use, which will in turn reduce non-revenue electricity.

The city had previously worked with local regulatory authorities to create an arrears management programme to help customers limit their power usage to avoid high bills. Some special limiters within the electricity meters had been deployed to implement the programme, which required technicians to visit a property each time it needed to be activated or adjusted. This manual process was time-consuming for staff and posed safety challenges.

Barry Diakow, metering foreman at Medicine Hat, said: “Crews are exposed to the elements when they’re out in the field.

“Snow and ice during the winter can make the roads and sidewalks slippery, so it’s something we want to avoid as much as possible.

“When a customer calls to ask what’s going on with their limiter, we can look at the incoming data and know exactly what’s happening.

 “We can inform our customer what to do to get their service working properly. This solution has definitely helped improve our customer relationships.”