US utility Duke Energy has reached a new smart meter milestone by installing some 2 million units for its customers in Florida.
The utility is installing the smart meters as part of its digital transformation initiative and to improve customer services through the introduction of new customer-centric offerings. The smart meters will help the utility to improve its revenue collection and grid management.
The project will help the energy provider to build a smarter energy future and to meet the changing needs and expectations of customers.
Melissa Seixas, Duke Energy Florida state president, said: “Customers have told us they want more timely access to their energy usage information and bringing this technology to Florida is one way for us to better meet those expectations.
“Smart meters will help us identify and respond faster to customer outages and give our customers tools to help them make smart energy choices to best fit their needs.”
Having access to real-time energy usage data will help consumers to make smarter choices regarding how they are using their electricity. The utility can leverage the smart meter data to provide consumers with recommendations on how best they can improve their energy efficiency and lower bills.
Mark Aeling, a customer of Duke Energy and owner of MGA Sculpture Studio in St. Petersburg, Florida, said: “I’m a small business owner, so I am always interested in options that can help me manage expenses.
“I like that having a smart meter will give me usage information sooner and help me to make informed choices.”
Using the smart meters, Duke Energy is able to quickly identify and attend to outages.
The project will also help the utility to eliminate estimated energy billing and in the process ensure consumers are accurately billed and that revenue collection is optimised.