Kuwait
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Kuwait’s Ministry of Electricity and Water, in partnership with Zain and SAP, has commenced a smart meter roll out that will reach a total of 800,000 electrical meters and 300,000 water meters to homes and organisations.

The initiative forms part of the New Kuwait Vision 2035 goals of effective governance.

Smart meter sensors will transmit water and electricity data on Zain’s networks to the Ministry’s digital core. As a result, the Ministry, residents, and organisations will be able to access real-time utilities usage and billing data, running on the SAP HANA in-memory platform.

Utility providers worldwide are heavily investing in smart meters, with the global smart meters market set to grow by 54% to $20 billion by 2022, according to Markets and Markets.

“Kuwait’s residents expect to interact with their utility providers as quickly and easily as any private sector company,” said Dr Meshan Alotaibi, assistant undersecretary of consumer affairs at the Ministry of Electricity and Water in Kuwait.

“By partnering with global technology companies, real-time utilities usage and billing will help our customers to save time and enhance our utilities maintenance and sustainability, all in line with Kuwait National Development Plan’s smart government goals.”

By running on a digital core, the Ministry can enable customers to pay bills online and via mobile apps, alert customers if their utilities usage spikes, and “gamify” the experience to encourage more sustainable utilities usage. The Ministry can also contact customers in case of utilities emergencies.

“Digital energy networks and smart meters are transforming utility providers around the world, with the Kuwait Ministry of Electricity and Water demonstrating leadership in developing next-generation energy infrastructure,” said Ahmed Al-Faifi, senior vice president and managing director, SAP Middle East North.

“We’re exchanging global best practices in smart utilities for the Ministry to have a 360-degree customer view, for more efficient utilities maintenance, transmission, and distribution.”