Npower fined for missing meter installation deadline


Energy provider Npower has been fined £2.4 million by Ofgem for failing to install meters for some of its electricity business customers by an April 2014 deadline.

According to Ofgem, this resulted in many of the provider’s customers missing out on consumption data, which would allow for better cost control.

Npower failed to install advanced electricity meters at approximately 4,000 meter points. Furthermore, 200 outdated meters installed instead of the latest advanced meter, which further limited the service provided to customers.

The energy giant was required to install around 22,400 advanced electricity meters to medium-sized business customers by 6 April 2014. But it only managed to install the advanced meters at 15,200 of these meter points by the deadline.

Rob Salter-Church, Ofgem interim executive director for consumers and markets, said: “Npower is paying the price for failing to meet its obligations and letting down its business customers.

“The government set a clear deadline for suppliers to ensure no business customers unnecessarily missed out on the benefits of advanced meters, including the opportunity to save money on their bills. The fine reflects that there were systemic failings by Npower, which led to the serious failure of not meeting the deadline.

“Suppliers must learn their lesson to make sure mistakes like this are not repeated in the roll-out of smart meters.”

An Npower spokesperson said: “Ofgem’s announcement today draws a line under an investigation, which relates to events several years ago. Npower remains committed to supporting our customers to benefit from AMR and SMART metering.”