digital transformation
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Frost & Sullivan has issued a new report analysing the digital transformation in the Australian water and wastewater market through 2022.

The key drivers of digital transformation in water and wastewater sector include:

  • The increasing need for optimizing performance and efficiency
  • Increased focus on customer service improvements, billing revenue and accuracy
  • Ensuring sustainable water supply
  • Increased emphasis on workplace safety
  • Regulatory and technological changes
  • The need to reduce non-revenue water loss

The study also found that:

  1. Large, urban utilities tend to show greater digital maturity and a strong willingness and capacity to invest in digital transformation than smaller, rural utilities.
  2. A large number of cities changed their water supply networks to meet rising demand for water due to droughts experienced between 1996 and 2010. The changes include the construction of desalination plants, large pipelines, and wastewater recycling systems, which were extremely costly to implement.
  3. The rise of social media and mobile content has improved customer expectations in terms of services offered and how they are offered.
  4. Most utilities are seeking to adopt digital interfaces such smart water metering to raise customer service levels

For more information about the report, visit "Digital Transformation in the Australian Water & Wastewater Sector, Forecast to 2022"