With large scale smart metering rollouts having been underway for several years now, particularly in the United States, Ontario in Canada, various countries in Europe (Italy, Sweden, etc.) and Victoria in Australia, the challenge facing many utilities now is to make these technologies work both to their own and their customers’ benefit. Despite the many trials that have taken place, debate still rages on the energy savings that consumers are going to make when they have access to their usage data, particularly over the long term.

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MI1-13