DEWA adopts ‘FuelBox’ tool to keep employees happy


Dubai Electricity and Water Authority (DEWA) has adopted the ‘FuelBox’ tool to promote happiness among customers and employees.

FuelBox steers constructive dialogues among employees and enables Happiness Champions in organisations to promote happiness among customers and stakeholders. This is done through brainstorming and collaborative thinking among work teams. The tool consists of carefully constructed questions by psychologists and experts, printed on cue cards and placed in a box. This enables starting constructive conversations by answering these questions. In collaboration with Fuel It AS, Smart Dubai developed an updated version of two types of FuelBox: ‘Team’ and ‘Leadership’ to be suitable for local culture and requirements. It has also enhanced the values of ‘happiness’ and ‘tolerance’ in the tool.

The adoption of ‘FuelBox’ is part of efforts by DEWA to provide a positive and motivating work environment and promote tolerance and happiness among its employees. The development is expected to enhance leadership skills amongst DEWA employees, as well as strengthen trust between managers and employees.

The development follows DEWA unveiling the DEWA Happy Café in March, as part of the international Happy Café network adopted by the Action for Happiness. 

The utility is the first government organisation in Dubai to adopt this concept, which has identified 10 keys to happier living and will promote each of these keys on a monthly basis.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: ‘It is necessary to ensure employees’ happiness in order that they, in turn, can bring happiness to others.

“DEWA came first in the Happiness Index in the large Dubai Government entities category, for the second consecutive year with a 95% happiness score, according to Smart Dubai’s Happiness Index. We will continue innovating unique experiences and adopt positive ideas that will enhance the happiness of all stakeholders, to contribute to achieving the vision of our wise leadership for Dubai to become the smartest and happiest city in the world.”

The tool was developed by Smart Dubai in collaboration with ‘Fuel It AS’.