New digital centre to help DEWA keep pace with 4th revolution


Dubai Electricity and Water Authority (DEWA) unveiled its digital command centre to monitor and manage digital infrastructure and service channels.

The digital command centre uses artificial intelligence and falls under efforts by DEWA to keep pace with the fourth industrial revolution.

The centre is claimed to be the first of its kind in the United Arab Emirates.

The utility is using the command centre to monitor service channels; including services of the Future Centres for Customer Happiness, DEWA’s website and smart app, as well as infrastructure such as SAP and smart grid meter systems.

The development is expected to help DEWA to respond quickly to emergencies within its IT and grid environments.

The center will be used to measure customer satisfaction by analysing consumer interaction with smart services and through implementation of capacity analysis.

The station will help DEWA identify future infrastructure needs and analyse the performance of different infrastructure components, to detect any change in infrastructure performance.

HE Saeed Mohammed Al Tayer, CEO of DEWA, said the command centre supports efforts by the utility “… to anticipate the future and innovate and employ new technologies to achieve the best results.

“Our strategies and initiatives are in line with national plans and strategies. These include the UAE Centennial 2071, which is a long-term government plan to prepare the UAE and young Emiratis for the future and the UAE Artificial Intelligence Strategy. This is the next phase after Smart Government. The UAE’s future services, sectors and infrastructure will depend on the investment and application of AI technologies and tools.”

The news follows DEWA launching Rammas, which is a virtual employee responding to customer queries,  smart application (iOS and Android), Facebook page, Amazon’s Alexa service and its staff robots.

The utility also launched its Digital DEWA, the company’s digital arm that reimagines the concept of service organisations and creates a new digital future for Dubai.