MLGW automates workforce management with Clevest


US utility Memphis Light, Gas and Water (MLGW) provider of gas, electric and water services to 426,000 consumers, has selected Clevest to automate its workforce processes.

The solution comprises Clevest’s WorkSpace for office users and dispatchers, WorkBook for mobile (field) users, and the WorkBook for Supervisors app.

The applications will be integrated with existing systems which include Banner Customer Information System, Esri ArcGIS and ABB’s CadOps.

This will help the largest three-service utility in the US to optimise work scheduling and enhance customer appointment booking.

It is reported that the solution will provide MLGW with business intelligence dashboards and reports, and interface with Google Maps navigation. MLGW workers will receive training on the Genesis Configuration solution to ensure they are able to enhance the system themselves.

Michael Faulk, Supervisor CIS-GIS-MDT, MLGW, said:  “Having reached the end-of-life of our existing legacy system, we went to the market for a replacement solution.

“We selected Clevest based on their …GIS asset information, AccuWeather integration, and support for iPhone and Windows tablets.” Faulk continued, “Clevest’s previous experience in replacing the same legacy system at other multiservice utilities was also an important factor in our decision.”

“We are pleased to partner with Memphis Light, Gas and Water to deploy the latest version of our Mobile Workforce Management solution,” stated Julien Marin, VP of NA Sales for Clevest.

It is said that solution will provide “MLGW with new efficiencies through the upgraded workforce automation system, supporting their business processes across electric, gas and water divisions.”

To date, 220 utilities have selected Clevest to manage their field workers, crews and contractors. Combined, the solution serves 100 million consumers through 12,000+ mobile workers and 1,200+ dispatchers.