Tanzania water utility improves services with ISO certification


The water utility received ISO 9001:2015 accreditation making it the first water distribution company to receive the ISO status in Tanzania.

The accreditation highlights the company’s performance in improving its services to water and wastewater customers in line with international standards set by ISO.

The status approves the firm’s ability toward improving its services by enhancing the quality of water supplied to consumers and at the same time advancing procedures at all operational levels including the use of risk-based thinking.

[quote] In 2007, TUWASA received its first ISO accreditation which was revised in 2010 and 2013.

According to local media, securing ISO status falls under the utility’s efforts to match its services with international standards in ensuring customer satisfaction.

The water utility is planning to expand its water sources and treatment facilities to meet the growing demand of water.

In addition, the water utility will establish a call centre in 2017 to improve its response time to customer inquiries.


In other news, a report by Machina Research states that open standards used to deploy IoT technology could cut costs in smart city developments by as much as 30%.

According to the report, cities could spend in the region of $1.12 trillion by 2025 in smart city development with currently available technology.

Machina Research notes that with the use of open wireless standards like Bluetooth Low Energy and OneM2M, the costs associated with smart city development has the potential to decrease significantly from $1.12 trillion to $781 billion.

The firm adds that cost reductions in smart city rollouts, using open standards, are likely to cause a spike (27% increase) in the number of connected devices in smart cities by 2025. [Sensus and South Africa’s water crisis].

Jeremy Green, analyst at Machina Research and author of the report, commented “Open standards can [ensure] money is invested more efficiently and dramatically accelerate IoT adoption and growth.”

Open standards improve interoperability on networks and limit vendor monopolies that can raise prices, thereby reducing costs. Open standards are also said to reduce integration costs.