The Dubai Electricity and Water Authority announced that it has awarded contracts worth $35 million under efforts to upgrade and expand its energy distribution system.According to a local publication, DEWA invested $35 million towards the design, manufacture, testing and supply of some 1,570 energy distribution transformers.
The low voltage energy distribution transformers will be delivered in the second quarter of 2018 to improve the efficiency and reliability of the utility’s energy distribution system.
The contracts fall under continued efforts by the energy to improve management and operations of its energy system.
The distribution infrastructure will enable DEWA to expand both its energy system and customer base and to be able to provide its current and future customers with uninterrupted services.
DEWA and customer experience
Meanwhile, under efforts to improve customer experience, DEWA launched the One Step initiative which enables consumers to activate or deactivate water and electricity services without the need to visit customer care centres.
In a statement, DEWA says: “The One Step initiative allows the activation of electricity and water service for DEWA’s customers, once they receive their Ejari contract from the real estate companies or typing centres certified by Land Department in Dubai.
“The customer receives an SMS or email from DEWA, containing the instructions for the activation of electricity and water service. Customers can also deactivate electricity and water services, and get their final bill, using DEWA’s smart app or website…”
The initiative includes a smart payment portal which consumers can use to pay their bills online and in instalments.
The launch of the programme is expected to help both DEWA and its customers save time and money. [DEWA transforms power stations into smart-grid-enabled smart power plants].
HE Saeed Mohammed Al Tayer, CEO of DEWA, commented: "We have launched the unique One Step initiative to support the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to anticipate the future, prepare for change, and improve government services to the highest levels to make people happy.”
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