Engerat’s round up: smart grid, IoT and customer engagement


Over the course of 19 interviews conducted in the Engerati studio at ICSG Istanbul 2016, it is clear that a lot of exciting things are happening with smart metering, smart grid and smart cities all emerging. “Smart grid is an inevitable reality in Turkey,” Mehmet Ertürk, vice president of the Energy Market Regulatory Authority (EMRA), told Engerati. [Turkey – an emerging smart grid market] [quote]A smart grid roadmap is under development and is due for completion by the end of the year specifying when and where the technologies should be rolled out. Nevertheless, there are some hurdles that need to be addressed, such as standards, smart meter costs and future proofing for evolving communications technologies.

Service-based IoT models

In an interview in sister publication Metering & Smart Energy International, Sokwoo Rhee, Associate Director of Cyber-Physical Systems Program at National Institute of Standards and Technology (NIST), expands on the importance of a move toward service-based Internet of Things (IoT) models and how to capitalize on a trillion dollar market opportunity. [Demystifying IoT: Navigating the trillion dollar industry]. For Rhoo, all four IoT layers need to be considered – the hardware, connectivity, software and at the top, the service layer – but this latter one is the most important, where companies can stand out by differentiating themselves.

UK offshore wind

As onshore wind in the UK faces an uncertain development future, offshore wind is forging ahead. The latest smart grid project to get the go ahead is the Beatrice wind farm, which should provide 588MW of power when operational in the Outer Moray Firth in 2019. [Scotland’s offshore wind gets a boost] While offshore wind is obviously more complicated to install it provides advantages, such as a higher capacity factor and lower visibility impact.

Customer engagement

The customer engagement challenge is one that rears its head repeatedly and not without reason, given its importance with the changing demands of customers. A recent survey of almost 100 utilities executives from the US found that they do not feel their current capabilities are able to deliver what they consider to be top customer engagement capabilities, such as having a single 360-degree view of the customer, the ability to send proactive alerts and notifications, enabling customer service representatives with analytics or providing effective self-serve options. To meet this need they appear to be turning increasingly to ‘software as a service’ options but still there remains a challenge of extracting value from the plethora of modern utility data. [Utilities and the customer capabilities gap-still a reality] A specific example of when customer engagement can go a long way to improving loyalty is in the aftermath of a storm and in a forthcoming webinar IBM will demonstrate this scenario in a forthcoming webinar Outthink the storm: Predict and manage outages for a better customer experience. [Out-thinking the storm – improving the customer experience]


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