Bihar State Electricity Board sets out plans to micro-manage metering and billing


Patna, India — (METERING.COM) — July 6, 2012 – The Bihar State Electricity Board (BSEB) has set out an action plan for micro-management of metering and billing and other “mission areas” during the coming year.

Among these are the installation of new and replacement meters according to specific monthly targets that will be supplied, 100 percent accurate meter reading and consumer billing, and 100 percent bill distribution. Also featured in the 70-page document are the timely replacement of transformers and conductors, simplification of procedures to ensure timely payment of bills, and an action plan for preventing corruption in vulnerable areas with guidelines on new service connections and disconnections.

And to aid them in implementing the plan, BSEB officers are provided with a set of Ten Commandments exhorting them inter alia to “continuously strive to improve image, communication, credibility, reputation, productivity … towards the organization,” and to “maximize revenue by minimizing AT&C losses…”

According to the latest figures available in 2010 BSEB had just over 3.1 million registered customers and 2.3 million effective customers.

Loss targets for the 2012-2013 period covered by the plan are 31 percent in all of the areas except for the Patna supply area where they are 26 percent. The revenue collection target is Rs381.32 crore ($69.4 million).