Complaints of faulty meters to be investigated


Guwahati, India — (METERING.COM) — February 11, 2008 – India’s Assam State Electricity Board (ASEB) has agreed to entertain complaints from customers that their electronic meters are not recording consumption correctly, and to conduct tests on all these meters to establish their accuracy. This could include parallel testing, with both an electronic and an electromechanical meter being installed to measure power consumption.

The state government has also assured residents that they are entitled to have a meter that reads accurately, and that meters will be replaced if they are found to be faulty.

Customers in many states in India have voiced their dissatisfaction with the rollout of electronic meters, which they believe are over-recording actual consumption. Incidences of meter tampering and fraud in the country are high, however, and local governments have gone on record as saying that the electronic meters are much better at identifying such cases.