LG unveils total home appliance solution empowering consumers to smartly manage their homes


Young-ha Lee,
President & CEO,
LG Electronics
Home Appliance
Seoul, South Korea — (METERING.COM) — January 4, 2011 – LG Electronics has unveiled a full range of smart appliances, enabled by its LG THINQ(TM) technology, which enables consumers to manage the devices – and their homes – in a more centralized and convenient way from a smartphone or tablet device.

LG THINQ(TM) comprises five key features – Smart Grid, Smart Diagnosis(TM), Smart Access, Smart Adapt and Food Management.

The Smart Grid feature deploys a smart meter to ensure that appliances use the minimum amount of energy at the least expensive rates possible. When switched on, Smart Grid gives options, for example for washing such as “Recommend Time” for the nearest, most cost effective time or “Lowest Rate” for when the rates are at their lowest. For ovens three cost options are offered – low, middle and high – that take into account the duration of the cooking cycle and varying costs of electricity. Similarly, the refrigerators offer a unique algorithm to adjust various functions, such as defrost time control.

The LCD display on LG’s smart appliances shows daily, weekly or monthly reports detailing the appliance’s overall levels of energy consumption and associated costs. Daily totals for electricity usage and subsequent charges will be accessible on smartphones and tablet PCs. With these new functions, consumers can save on time and energy bills while also opting for a more eco-friendly lifestyle.

The Smart Diagnosis(TM) feature is aimed to help customer service representatives quickly and efficiently troubleshoot mechanical issues over the phone. For minor problems – refrigerator door left open, ice-maker switched off, washing machine off balance – the appliance alerts the owner either on its display panel or for future models, via a Wi-Fi connection, on the consumer’s smartphone or tablet PC.
When consumers call the LG customer service center, a technician will instruct them to press a sequence of buttons on the unit, which triggers a series of tones that let the technician identify the issue and how to correct the problem.

The Smart Access feature makes it possible for homeowners to monitor and control home appliances remotely from outside the home. Using a smartphone or tablet PC, users can for example manage their washing cycle from the office, or set their refrigerator temperature while they’re at the gym. Alert messages will be sent to the user’s smartphone or tablet PC for items such as the end of a washing cycle or a potential product issue.

LG Smart Adapt allows consumers to download the latest services and technology upgrades for their appliances via a Wi-Fi connection. With this innovation, consumers will be able to access up-to-date pre-programmed recipes as well as advanced cycles for their washing machines.

Finally the Food Management solution is aimed to help consumers manage the contents of their refrigerator more effectively. By dragging and dropping food icons on the refrigerator’s LCD display or by using the voice recognition function, users can easily identify what is in the refrigerator, as well as where certain items are located and when they expire. This information is also accessible via smartphones or tablet PCs, allowing consumers to reference this while grocery shopping.

“For LG, ‘smart’ means offering the ultimate benefits of empowerment and convenience to our consumers,” said Young-ha Lee, president and CEO of LG Electronics Home Appliance Company. “LG THINQ(TM) Technology essentially transforms how consumers take care of their home, and makes it easier and smarter than ever before.”