Shimla, India — (METERING.COM) — February 27, 2009 – The Himachal Pradesh State Electricity Board (HPSEB) has introduced a new computerized billing and energy accounting package – reportedly the first time in India that an integrated CRM and network analysis has been implemented.

The project was rolled out by ICT system integrator HCL Infosystems, which has successfully implemented ten fully automated sub-divisions benefiting over 70,000 consumers of the Shimla operation circle. Functions covered include meter reading, billing and collection, energy auditing and accounting, redressal of consumer grievances, and the establishment of IT-enabled consumer service centers.

A call center has also been inaugurated. Through a toll free number consumers in the ten sub-divisions of Shimla can obtain information on their current energy bill and previous payment, as well as register complaints or grievances. Consumers can also view, print and pay their energy bill at a payment kiosk in Shimla.

The project is expected to help in improving the response and resolution time of consumer complaints, and improving the quality of supply through better planning and optimization of the distribution network. Other benefits expected by HPSEB include improved financial viability, a reduction in T&D losses, and improved customer satisfaction.

In the longer term HPSEB will also be able to implement a distribution management/SCADA system, with the ultimate goal of achieving self sufficiency.

The project is to be extended to cover approximately 1.1 million consumers in 122 sub-divisions across the state starting in April 2009.