VECO to improve customer service

Cebu City, Philippines — (METERING.COM) — February 11, 2009 – Visayan Electric Co., Inc. (VECO) is to improve services to its growing customer base with a migration later in the year to Oracle Utilities’ customer care and billing application.

Sebastian R. Lacson, vice-president for administration and customer services at VECO, was quoted as saying that the new application would allow the company to better manage its relationship with customers from the time the customer applies for a service connection.

VECO serves around 300,000 customers in Cebu City and neighboring towns. It receives an average of 875 new applications for service connections a month. The utility presently uses homegrown systems to manage different aspects of customer relationship management.

In other actions to improve customer service, VECO has also started issuing electricity bills in Braille to blind customers, and has established full service centers at a mall and in the southern part of the city and satellite collection centers throughout its franchise area.

The new customer care and billing application is due to be installed in the last quarter of 2009.