CIS system aids entry into competitive market


Aurora Energy, a utility in Tasmania, has chosen Peace Software’s Peace™ 8 utility customer information system to underpin its entry into the National Electricity Market (NEM) – Australia’s competitive wholesale market for electricity supply. Aurora Energy serves some 250,000 customers and is deploying three Peace 8 CIS components – Customer Care for utility call centre customer relationship management, Receivables & Collections, and Market Transactions.

The utility will integrate Peace 8 with Formfill’s aseXML-based communications software products, and this combination will provide it with proven market compliance capabilities and streamlined low cost processes. /