Australian energy retailer Country Energy has deployed Peace Customer Acquisition, a new software component available in Peace Software’s Peace™ 8 CIS product. Peace Customer Acquisition automates the entire utility customer sign-up process, from capturing prospective customer details to tailoring a product offer, providing a quotation and generating a contract. It also automates back office functions such as customer enrolment, the provision of pricing components and contract renewal.
The software has replaced Country Energy’s CRM system, which previously interfaced to the Peace CIS. The utility says it provides the CRM functionality it needs out-of-the-box, and eliminates the need for separate CIS and CRM systems.