Auckland, New Zealand — (METERING.COM) — September 2, 2010 – New Zealand energy company Genesis Energy has adopted Gentrack’s Time of Use (TOU) billing system, giving the utility one integrated system for billing all residential, small and medium enterprise (SME) and large commercial customers, the company has announced.
The Gentrack Velocity TOU billing engine was deployed in an eight month project, which involved a comprehensive migration of interval data for Genesis Energy’s SME and large commercial customers, each with a unique set of tariffs. The flexibility of Gentrack Velocity and application of new workflow technologies enables Genesis Energy to streamline the setup of complex accounts while also automating complex data validation and bill calculation processes.
“We have achieved considerable success using Gentrack Velocity, especially in the past few years when emphasis on customer service and billing innovation has been key to our competitive strategy,” said Jamie Reid, retail finance manager at Genesis Energy. “The addition of the interval billing engine to our existing system gives us a complete billing solution with the flexibility to handle a multitude of complex billing and contract management activities. It’s also fully integrated with our CRM so our commercial customers can expect an enhanced level of service.”
Genesis Energy has been using Gentrack solutions to bill and manage its residential customers across New Zealand for over 10 years.
Genesis Energy supplies electricity, gas and LPG to more than 660,000 customers across New Zealand.