Improving service and cutting costs


ETSA Utilities in South Australia, with over 750,000 electricity customers, has appointed Click Software Technologies Ltd. to give them greater control of their service operations. Click Software has confirmed the licensing of parts of its ServiceOptimisation Suite – including ClickSchedule and ClickAnalyse – to ETSA Utilities.

ClickSchedule will schedule jobs based on a variety of user-defined parameters, such as resource availability and engineer’s skills. ETSA Utilities hopes to increase the productivity of its field workforce, manage planned and unplanned work within one system and improve overall response times to service calls. ClickAnalyse will allow management to measure the business performance of its service arm, by storing historical data in a multi-dimensional OLAP database which enables users to analyse basic and customised performance indicators.