Melbourne, Australia — (METERING.COM) — May 10, 2007 – TRUenergy has entered into an agreement with IBM Australia for the management and transformation of its information technology services and back-office functions. The utility has over 1 million electric and gas customers in three Australian states.
TRUenergy Managing Director Richard McIndoe, said “The decision to outsource these functions reflects our focus on providing additional benefits to our customers, as well as our response to a very competitive retail market. Outsourcing these functions will improve TRUenergy’s operating systems, enabling the business to maintain competitive prices for customers.
“This initiative will also provide TRUenergy with increased flexibility and efficiency in offering customers a wider range of choice in meeting their energy requirements.
“Importantly, the new systems will be compatible with the requirements of the Victorian Government’s advanced interval meter rollout, which enables customers to monitor their electricity use on a real time basis and promotes energy efficiency in the home.”
The agreement with IBM is for 10 years and includes the outsourcing of customer registration systems, billing, credit and collections, as well as IT applications development and maintenance, support and infrastructure management. TRUenergy’s call centers will not be affected.
Under IBM’s global delivery model, client service and delivery will be done from Australia and selected back-office functions will be managed from IBM Daksh in Bangalore.