Airtricity, the largest independent electricity retailer in Ireland, has selected Peace Software’s Peace™ 8 Customer Information System (CIS) for billing and customer relationship management of its retail electricity customers in the Republic of Ireland and Northern Ireland.
Airtricity’s 38,000 Irish businesses will benefit from the new state-of-the-art system. Advantages for customers will include enhanced levels of customer care; additional flexibility in terms of billing format; the ability to benefit from smooth payment plans; and secure access to on-line account information on a 24/7 basis.
All residents in the Republic of Ireland have been able to choose their electricity retailer since February this year. In Northern Ireland the electricity market is open to competition for business customers, with full market opening scheduled for 2007.