Analysts Gartner puts SAP in the leaders’ quadrant for utility CIS systems


Zarko Sumic,
author of
‘Magic Quadrant for
Utilities Customer
Information Systems, 1H07′
Walldorf, Germany — (METERING.COM) — August 23, 2007 – Gartner, Inc., a research firm, has positioned SAP in the ‘leaders’ quadrant of this year’s ‘Magic Quadrant for Utilities Customer Information Systems, 1H07’ based on completeness of vision and ability to execute on that vision. Gartner defines leaders as “vendors that would normally be included in shortlists for customer information systems (CIS) products, for all types of utilities, worldwide. They perform profitably, grow their revenue and have a presence in all major markets. Their functionality is above average, and their technology and scalability are leading edge. These vendors would be followed and tracked by other CIS vendors.”

SAP has more than 30 years of experience helping utilities become best-run businesses. Currently, more than 500 utilities worldwide are using the SAP® for Utilities portfolio of solutions with comprehensive support for customer care and billing. By leveraging enterprise service-oriented architecture (enterprise SOA) and the SAP NetWeaver® platform, SAP continues to execute on its mission to provide an integrated solution portfolio for the utilities industry that drives efficiencies while enabling greater flexibility to adapt to market challenges.

One utility that has recently selected SAP for Utilities is London Hydro, based in Ontario, Canada. Ontario’s smart metering initiative has meant that utilities have to be able to manage increasing amounts of incoming data, and London Hydro was also interested in implementing time of use billing and demand side management systems. SAP’s CIS was judged to be the most flexible system, and the fact that it has been developed specifically for utilities meant that it did not need to be customized by London Hydro IT personnel.

Wipro Technologies will be responsible for the roll-out of the system, which is expected to take about a year to complete. At that stage London Hydro will be able to manage the smart metering data flow from the government’s central data repository to the utility’s billing system and finally to the customer.

The Gartner Magic Quadrant is copyrighted 2007 by Gartner, Inc.. It is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the ‘leaders’ quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action.