British energy suppliers to offer customers in-home displays


Garry Felgate,
Chief Executive,
London, U.K. — (METERING.COM) — November 23, 2009 – Energy suppliers in Britain have announced a commitment to offer every household in the nation an in-home energy display device.

The suppliers represented by the industry trade body, the Energy Retail Association (ERA), will offer households the option of having a display device with their smart meter so they can see how much energy they are using and how much it costs.

“Smart meters will help customers to save money by providing accurate information on how much energy is being used at any given time,” said Garry Felgate, chief executive of the ERA. “With this new commitment on display devices, customers will also benefit by being able to choose how they view this information so that it suits their personal preferences and needs.”

Energy suppliers have made this commitment ahead of the government’s announcement on smart meters, expected any day, which is expected to provide clarity about the meters themselves, the likely timetable, and how the project will be coordinated.

Last week British Gas launched its EnergySmart program, offering customers a free in-home display along with online management of their energy usage.

Customers may add EnergySmart to their choice of tariff, and on signing up they will be provided with the in-home display as well as with online energy usage tracking tools. The customers will be required to provide their own energy readings online or via SMS each month and to pay their bills monthly, rather than the estimated quarterly bills of previously.