September 22, 2010 – With implementation of its Convergys solution now complete, Kabel Deutschland is poised to grow its triple play offering incorporating digital TV, broadband internet, and telephony services with accurate billing services.
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Kabel Deutschland, the leading cable company in Germany, has deployed Convergys Smart BSS Solutions to support further growth of its bundled services offerings and reduce its operational expenditure.
The solution is based on Convergys Rating and Billing Manager, a highly scalable and flexible charging and billing offering. Rating and Billing Manager supports full convergence enabling Kabel Deutschland to create innovative service bundles incorporating digital TV, broadband internet, and telephony services. In addition, Rating and Billing Manager’s robust design allows for the rapid creation of new services without customization, speeding time to market and reducing operational costs. Convergys’ Rating and Billing Manager will also help Kabel Deutschland drive an enhanced customer experience through the provision of clear and accurate billing information and reap significant efficiency gains in the operational, dunning, and collection processes.
The Convergys delivery team was the prime contractor for the implementation of the Rating and Billing Manager and the integration of the system into the Kabel Deutschland IT environment. Convergys was also responsible for the migration of Kabel Deutschland’s subscribers from its existing Convergys system onto the new Smart BSS Solution platform.
“During the whole project timeframe we have seen a very committed project team, working together very hard and constructively together to implement our new billing system (NGBS),” said Alexander F. Sragner, CIO of Kabel Deutschland. “We thank you that even our SLA could be kept and the operational performance has been increased.”
“Kabel Deutschland has a strong track record of introducing new, high-quality service offerings at compelling prices to its subscriber base,” said Bob Lento, Convergys President, Information Management. “Convergys’ Smart BSS Solution enables Kabel Deutschland to continue building on its record of innovation while helping to reduce time to market for new service packages, provide excellent customer service, and operate at an effective cost base.”
Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue, thus enabling our clients to focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s Top 10 communications companies.