Customer billing: CGI unveils new solution for UK energy market

CGI integrate its Cloud Data Services with Junifer Systems and Utiligroup solutions to create a more efficient customer billing solution
CGI has integrated its Cloud Data Services with solutions from Junifer Systems and Utiligroup to create a more efficient customer billing solution for the UK market

In the UK, global IT firm CGI has this week announced a collaboration with customer information systems (CIS) company Junifer Systems and energy solutions provider Utiligroup on a software launch targeted at UK energy retailers’ customer billing systems.

According to a CGI statement, the new ER360 solution will allow established and new retailers to respond to UK regulatory and market changes. 

CGI says the solution meets UK-specific billing and regulatory requirements such as the Climate Change Levy, Ofgem reporting and other specific energy sector’s legislations. 

The company said ER360 combines Junifer’s customer care and billing applications with Utiligroup’s automated flow management system to manage processes such as customer registration and CGI’s smart data service.

The solution, which can either be deployed on the energy retailer’s own IT infrastructure or as a hosted service on CGI’s cloud platform, also allows the integration of modules such as energy forecasting, smart meter interaction and risk management.

Customer billing in the UK

Junifer Systems has established itself in the UK billing market.

UK energy retailer GB Energy Supply in March 2015 chose the company’s customer billing software to propel its entry into the residential and commercial gas and electricity supply market.

Key to GB Energy’s selection of Junifer System’s Utilities CIS billing solution was the need for rapid deployment of a billing platform that was scalable, cost-effective and flexible enough to cover its domestic and commercial energy supply markets, reported Metering & Smart Energy International.

The solution will reduce the lead time between initial contract and deployment to less than three months, the company confirmed, helping the new energy retailer to take advantage of the UK’s policy to speed up switching times.

Furthermore, the solution supports automated processing of interval meter readings for gas, electricity and water every 30 minutes.