Fore Hamlet, U.K. — (METERING.COM) — January 23, 2008 — EDF Energy has signed a four-year contract with Actaris UK to provide an extended managed service for 600,000 electricity key prepayment meter points across the UK. This service enables enhanced two-way functionality and a higher level of remote management of consumers’ smart key prepayment meters.
Actaris’ service-based solution, operated at its Felixstowe site, provides data warehousing, technical support, data processing and reporting, all supported by a business-to-business call center to manage enquiries between EDF Energy and Actaris.
EDF Energy will continue its traditional direct customer contact role, while Actaris will manage the data flows to and from the meter points through its TaleXus® system. This will enable remote management of all meter points including meter commands and real-time issuing of customer tokens and tariff updates, all of which will help EDF Energy reduce the cost to serve and improve customer service.
“This has been a great project, with the Actaris and EDF Energy teams working closely together to deliver excellent results,” said John Richards, EDF Energy’s Head of Market Operations & Customer Experience, Specialist Markets. “We are looking forward to the launch and to delivering an even better service for our electricity key prepayment customers.”
EDF Energy is one of the largest energy companies in the UK, supplying energy to approximately 5.5 million customers. Actaris has been building up the architecture needed to start migrating EDF Energy’s installed key meter base (covering the full range of smart key meters including Actaris ACE9000 KBD) ready for the service launch at the end of January.
This agreement is the latest in a series for Actaris UK’s Prepayment Managed Service, reinforcing the company’s global position as the leader in prepayment metering, and it also coincides with a major milestone as Actaris surpasses its one millionth Prepayment Managed Service end customer.
“For Actaris UK, this partnership marks another important milestone in our strategy to provide increased value for our utility clients by supplying not only meters, but also specialized services to manage and warehouse meter data,” said Nigel Butcher, Actaris UK General Manager. “Actaris works with EDF group companies throughout the world, and has a long standing relationship with EDF Energy in the UK. I’m delighted that they have become our latest prepayment services client.”