Eesti Energia selects customer care and billing application


Tallinn, Estonia — (METERING.COM) — February 13, 2009 – Estonian state-owned electricity and thermal power company, Eesti Energia, has selected  a new customer care and billing solution to support its growth strategy in the recently deregulated energy market.

The project will enhance Eesti Energia’s customer care and billing systems to support its expanding business operations across Estonia and the Baltic region.

Oracle Utilities Customer Care and Billing is a cost-effective, flexible and scalable solution that will help Eesti Energia streamline its billing and revenue management environment to help reduce billing costs, while providing a first-rate service experience to its existing customer base of more than 500,000 private and corporate customers.  

The software will also help manage the growing volume of billing transactions and data flow, resulting from a deregulated market and a growing customer base.

Eesti Energia also needed to replace its in-house legacy systems, which were unable to meet the needs of the open market and provide the organization with a competitive advantage across the energy market.

“We had been looking for some time to replace our in-house legacy system so that we could compete in the deregulated energy market across the Baltic region,” said Margus Rink, CEO of Distribution Network at Eesti Energia. “We wanted a billing system that could adapt to the changing market environment while maintaining a high level of customer service.”