Spanish utility Endesa will offer its residential customers personalised information and advice via their energy bill in a bid to help them control and manage electricity consumption in their homes.
Residential customers that qualify for personalised bills include those “of the free market with contracted power equal to or less than 15kW”, said Endesa.
Customers eligible for the programme will also be able to their compare monthly bills with those of the past 12 months and with the same period of the previous year.
Endesa’s free Infoenergia service will enable households to gain insight into how their electricity usage ranks against those of the same province, town or neighbourhood. Customers will also be able to view their consumption during different seasons of the year.
Online personalised energy
Endesa’s 12.6 million customers are able to make use of the ‘Infoenegia’ service by registering on its website.
Through the website, consumers will have access to their personalised energy consumption profile and can find out the reccomended power for their home based on the consumption profile of their property as well as recieve personalised tips.
According to the utility’s website: “These tips will enable them to enjoy savings of up to 55%, for example, if the electrical appliances do not fall under the A, A+ or higher category. LCD monitors, for example, save 37% more energy compared to traditional monitors. Cooking with the lid on, can save up to 25% on the electrcity used.”
Customer engagement trend
Similarly to Endesa, UK data analytics company ONZO launched a new highly personalised energy advice solution (HPEA) this week that aims to help utilities engage customers with energy management.
The cloud-based solution can analyze data from all sources such as manually read meters, smart meters, sensors and customer access devices.
Insights from the data can then be packaged into the utility’s existing, branded customer touch points such as bills, web pages and smart phone apps.
The HPEA combines behavioural science with leading edge including comparing customers’ energy use with similar households and the specific actions they should take to change consumption.
Will Siddall, chief information officer at ONZO, commented: “We believe HPEA provides a step-change in capabilities in this area, for the first time combining historic and neighbour-comparison information with sophisticated insights about appliance-level usage, and targeted prescriptive advice.
“From the outset we have built HPEA to deliver a highly personalised customer experience, to integrate into utility company customer touch-points rather than replicate them, and to help drive trust and retention as well as energy savings.”
ONZO’s HPEA is already deployed with Dutch smart home company Bundles, and is being trialled and evaluated by utilities in the UK, Western Europe and the US.