[quote] According to a release, the Enoro CIS will handle the combined customer service and billing for over 700,000 energy customers in Finland and Norway. [Europe’s power market: predictions from Nordic energy company Fortum]
The company said that it was selected by Fortum following an extensive review process.
The project is scheduled to start this month and the CIS system will be ready for use in 2018.
Jukka Toivonen, head of Business Development at Fortum, said: “Enoro’s powerful Customer Information System (CIS) will help us further put the customer in the center. It will automate and digitize our services, while reducing our operating expenses and increasing the quality of our services.
“Enoro was the most compelling partner because they are agile and innovative with a clear roadmap for the future. We are confident that their CIS is a service for the future, which enables us to give our customers the best service through the ongoing industry transformation.”
Anders H. Lier, president and CEO at Enoro, added: “This is a landmark deal for Enoro. The energy market is rapidly changing and Enoro CIS will enable Fortum to serve their customers cost-efficiently with one single service.
“Fortum wants to offer their customers the best experience, and with Enoro CIS they will bring the business closer to the customer while creating a personalised energy experience,” concluded Lier.
Fortum divests distribution business
In related news, Fortum completed the spin-off of its Swedish electricity business as part of a move to refocus on its carbon-neutral heat and power generation business. [Fortum completes shift away from electricity distribution with sale of Swedish assets]
The deal completes Fortum’s divestment process of its distribution businesses in Sweden, Norway and Finland, which began in December 2013.
This formed part of a strategic decision to concentrate on the growth and development of the core businesses, which include CO2-free hydro and nuclear power generation and efficient combined-heat and power production.
Fortum is active in lobbying for the European Union 2030 energy and climate policy to be based on a leading emission reduction target with an enforced Emissions Trading System.