Brussels, Belgium — (METERING.COM) — October 10, 2012 – The Flemish Water Board (Vlaamse Maatschappij voor Watervoorziening, VMW) has chosen to extend its contract with the software and IT consulting group Itineris for another 5 years.
This means that VMW will continue to use Itineris’ UMAX solution for its customer management system as well as the corresponding IT services (infrastructure management, support of critical business processes, printer management, etc.).
VMW faces major challenges every day. It has to guarantee the water supply and drinking water quality for 2.7 million Flemish citizens. In addition it is playing an active role in the development of sewage networks.
“When we switched to Microsoft Dynamics AX technology and the utilities/water solution offered by Itineris in 2007, we managed to cut our IT operating costs in half,” commented Jan Hammenecker, director of Business Systems and Communication at VMW. “By continuously focusing on our costs, we are able to better fulfil our corporate mission and social role as the biggest water supplier in Flanders.”
UMAX™ is a business solution for utilities and water companies, helping them in aligning their IT systems with their business processes. The software integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools and processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations.