Improved energy billing and metering helps customer decision-making


Alistair DarlingLondon, U.K. — (METERING.COM) — November 15, 2006 – The U.K. government’s Energy Review, launched yesterday, is aimed at identifying measures that will help customers make better informed decisions about their energy use. Measures include asking energy suppliers to improve the information in customers’ bills, and providing households with display devices which show how much energy a household is using.

At the launch of the consultation, Trade Secretary Alistair Darling said: “We can cut carbon and cut costs with clearer bills and better ways of measuring energy use. If people have more information about how much energy they use, they use less. Display devices and better bills have been shown to reduce energy consumption by as much as 12 per cent.”

Key points of the consultation included requiring suppliers to provide customers with historical information about their energy use, and considering whether suppliers should be required to read meters regularly, to help improve bill accuracy. The consultation document also asks for views on how best energy suppliers can roll out display devices, which give customers instant information on the amount of electricity being used – the government is not asking people to buy these devices themselves.