Walldorf, Germany — (METERING.COM) — May 9, 2013 – The SAP Utilities Customer Engagement mobile app has been introduced by SAP to enable utility customers to manage all aspects of their account and view important information from their utility company on iOS and Android devices.
With the mobile app, customers can manage payments and service requests, view account information including power consumption and compare usage over time. They can also get outage notifications and information on a map, report service problems, request service, receive important messages and get feedback from the utility. For example, the app can map areas suffering from power outages, explain what is causing the outage, show its impact and provide estimated restoration time.
Utilities companies can provide improved customer engagement, enhanced customer care and service and shortened billing and collection cycles, as well as have an improved understanding of the customer while reducing the cost of service. SAP Utilities Customer Engagement integrates seamlessly with the IS-Utilities Solution and business-to-consumer (B2C) middleware architecture from SAP.
SAP Utilities Customer Engagement is currently available for download from the iTunes Store and Google Play for iPhone iOS 5.0+ and Android 4.0+.