RFP for energy efficiency, renewables or transport expert – Europe; Closing...

Company: Intelligent Energy Europe
Country: Europe
Product/Service
: Request for proposals for energy efficiency, renewables or transport expert
Type: RFP
Closing Date
: June 26, 2008
Reference
: TRAD 1746

Scottish Water improves workforce planning and scheduling

[img:logo_scottishwater_0.gif| ]Edinburgh, U.K. --- (METERING.COM) --- June 5, 2008 – Scottish Water, the fourth largest water and waste water services provider in the United Kingdom, serving around 5 million customers in 2.3 million households, has selected ClickSoftware's ServiceOptimization Suite to improve scheduling capabilities in its service organization. ClickSoftware Technologies Ltd. is a provider of mobile workforce management and service optimization solutions.

By implementing optimized scheduling, street level routing and real time analytics, Scottish Water is looking to improve visibility and control of their field workforce, drive down its operational costs and improve the level of service it gives to its customers.

"Customer service is at the very heart of everything that we do and we are always looking for ways in which we can improve the quality of service to our customers and overall efficiency," said Raymond Smith, Application Development Manager at Scottish Water.

Scottish Water will be implementing ClickSoftware's packaged solution for water companies. ClickSoftware for Water Utilities is a pre-configured application for handling all the different aspects that water and/or waste water companies are facing, from generation (water reservoirs), through infrastructure and distribution of the water, up to meter operations and meter reading. The solution enables companies to effectively balance the costs of maintenance (proactive work) and break-fix (reactive work). In addition, the solution creates the ability to provide service that is compliant with current regulations, while also allowing customers to do more with existing resources and in line with corporate service goals and objectives.

The introduction of dynamic, real-time optimized scheduling will enable the vast majority of scheduling decisions to be handled automatically. This will allow the dispatchers to focus on the exceptional cases that require human intervention. At the same time, Scottish Water will be able to provide their customers with a greater level of service via narrow appointment slots that they will be able to commit to.

The utility will also be deploying ClickAnalyze Reports – a tool that will allow Scottish Water stakeholders to create real time operational performance reports, monitor field force performance in real time, control service operations, including service level, customer appointments, associated costs and service revenues. These reports can be produced by each stakeholder easily within minutes.

"We recognized that our existing CRM/ERP solution had taken us as far as it could from an automation perspective but we wanted to move to the next level with real-time decision-support and optimization,” said Smith. “This is particularly important as Scotland became the first country to introduce a competitive framework for the business water and sewerage sector.”

As part of the business transformation program the ClickSoftware Water Package will be integrated to Scottish Water Work and Asset Management and CRM System. All planned maintenance as well as reactive work will be optimized. The solution is planned to be deployed across six business streams.

European supermarket chain launches energy offering

[img:Carefore_0.gif| ]Brussels, Belgium --- (METERING.COM) --- June 4, 2008 - A European supermarket chain, the Carrefour Group, has launched a green energy offering for consumers in Belgium, becoming the first European retailer to sell electricity to final consumers.

Carrefour Belgium launched the Carrefour Energie EcoPlanet, which provides 100 percent green electricity produced exclusively from clean, renewable energy sources, including wind, biomass or biogas, qualitative cogeneration and hydropower. Carrefour handles all matters with the customer’s current supplier and guarantees a fixed electricity rate throughout the customer’s chosen contract period, either 1, 2 or 3 years.

SSE launches new business to provide energy performance certificates

[img:Ian%20m_0.jpg|Ian Marchant,
Chief Executive,
SSE
]Perth, U.K. --- (METERING.COM) --- June 4, 2008 – The UK government is progressively introducing a requirement to provide energy performance certificates for house sales and commercial and rented properties, and utility Scottish and Southern Energy plc is to launch a new nationwide business to provide its customers with these EPCs. SSE believes that ultimately there could be a requirement for up to 7.5 million surveys each year country-wide.

From utility billing to multiservice charging

By David McNierney

Now with smart meters, powerline communications, FTTP projects and green initiatives like time of day charging, the world has become a very different place – one that places a premium on charging flexibility. The result: new challenges for utilities operating outdated and inflexible billing/CIS systems.

BILLING/CIS HISTORY
Over the past two decades, utility billing systems have evolved into the end-to-end solutions of today. Although they were initially focused on billing, customer care was quickly added to the scope, thanks in no small part to the number of billing inquiries. Ordering was also added, soon followed by scheduling to manage truck rolls, inventory, provisioning and other operational business functions. What began with billing soon became an end-to-end operational system designed to meet the needs of the utility’s business model. Vendor strategies often resulted in ‘jack of all trades, master of none’ solutions that, due to their broad scope, exerted extraordinary control over their customers.

Get smart! Plan ahead for smart meter rollout

By Simon Morris

Several things have to happen for smart meters to enjoy smooth, rapid adoption on a global scale. Early pilot project successes in Italy, the UK and elsewhere are sparking interest in other geographies. That momentum must continue as utilities work with regulatory agencies, internal project teams and customer focus groups to lay the groundwork.

However, how well a utility plans the logistics in advance will ultimately determine overall success or failure of a smart meter rollout. As with any new technology, if the deployment and near-term maintenance go smoothly, customers will have more confidence in the utility’s commitment to making the new technology work. Delays, improper installation, service and operation problems can lead to frustration and reluctance to embrace smart meters. Broad scale apathy could scuttle pilot projects.

Meter testing – A simple term with deep impact

By Y. K. Nama

The complexities of modern meters, which include the measurement of several parameters and recording at the same time of power quality related measurements, communication and additional functionalities related to tariffs and billing, etc., have increased the importance of meter testing during manufacture, acceptance and on-site. Poor quality meters, which are widely available in the market, have increased the role and responsibility of the meter testing division, to ensure that basic energy measurement at least is done properly. To understand the meter testing world, let us first understand who tests, when, why and how.

In-service testing of electricity meters in the UK

By Alan Dick

Implementation of the Measuring Instruments Directive (MID) in the UK has led to changes in the way in which electricity meters for domestic customers are deemed ‘fit for purpose’ in providing confidence for consumer protection purposes. Previously meters had to be type approved by Ofgem (the UK national regulatory body) and individually certified – initially verified under regulatory surveillance.

Obstacles to supplier switching in electricity markets in Europe

[img:ERGEG.thumbnail.jpg| ]Brussels, Belgium --- (METERING.COM) --- June 2, 2008 - Since July 1, 2007 all consumers in Europe have had the right to choose their electricity and gas suppliers and while obstacles to switching are being reduced there is room for improvement on a wide range of issues, a recent survey by the European Regulators’ Group for Electricity and Gas (ERGEG) has found.

Energy efficiency is worth it

By Annegret Agricola

Efficiency1
The PowerScout: Motivating
12-18 year olds to save power

The energy efficiency potential is high in all consumer sectors. One private household can quite easily save up to a quarter of its energy consumption by using modern, energy efficient appliances in smarter ways, while companies can, for example, save up to 75% in terms of their lighting. Manufacturing and industrial companies, on the other hand, could benefit from an energy saving/cost saving potential of between 20-30% if they deploy energy efficient air pressure applications, pumps or conveyor systems.

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