Smart meters help consumers trust suppliers, finds UK survey


UK consumers with a smart meter are more likely to trust their energy supplier, a survey conducted by the Smart Meter Central Delivery Body (SMCDB) has found.

SMCDB, an organisation created by the UK government to lead public engagement during the national rollout of smart meters, commissioned the survey of 10,000 adults to test consumer feelings towards the energy market in the UK.

The results revealed a widespread lack of trust in gas and electricity suppliers, particularly among low-income and vulnerable groups, and high levels of confusion and anxiety about energy bills.

These figures were lower for respondents with a smart meter, according to the SMCDB data.

More than 42 per cent of people who don’t have a smart meter said they didn’t trust their energy supplier, while this figure dropped to 30 per cent among those with a smart meter.

The organisation, which will be rebranded as Smart Energy GB from July 2014, also found that 84 per cent of respondents say they are aware of smart meters, and 44 per cent are interested in having a smart meter installed.

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