London, England — (METERING.COM) — May 31, 2013
U.K. electricity and gas company SSE has selected Accenture to help it with two significant projects to improve its customer offer and field force effectiveness.
SSE’s Retail Transformation Program focuses on improving the company’s retail business and meeting a government mandate to roll out more than nine million smart meters by 2019. Under this program, Accenture has been awarded multi-year, multi-million dollar contracts to implement an Oracle-based customer campaign management solution for its domestic customer project, and an Oracle-based field force productivity solution for its metering transformation project.
For the domestic customer project, using Accenture Energy Consumer Services, Accenture will be implementing Oracle’s Siebel, OBIEE and Fusion applications, which are intended to help SSE’s sales and marketing team through targeted campaigns, more effective customer segmentation, and more accurate measurement.
For the metering transformation project, through Accenture Smart Grid Services, Accenture will help SSE equip its field force with an Oracle Mobile Workforce Management scheduling and mobility solution that will provide meter readers and meter operatives with access to real time information, as well as the ability to electronically send meter data.
“SSE is committed to providing effective, tailored solutions for its customers, and the smart meter rollout, in particular, presents a new and unique opportunity to do that,” said Colin Sempill, director of Strategy and Transformation at SSE.
In response to SSE’s need to manage the data from its smart meters and convert it into actionable business intelligence, Accenture has already successfully rolled out a meter data management system (MDMS), which will provide the company with a solution for storing, validating, aggregating and processing large volumes of data to support billing, settlements and other reporting and reconciliation obligations.