UK energy companies ‘worst offenders of incorrect billing’


One fifth of UK households say they have received incorrect energy bills in the past two years, according to new research by consumer comparison company uSwitch.

The research revealed that for the eighth year in a row, energy suppliers have been singled out as the private companies most likely to get bills wrong.

Discrepancies between estimated and actual bills are the root cause of billing inaccuracies.

The average amount of money owed by these households is £146, although one in ten has ended up between £200 and £400 in arrears, says the study.

Research shows however that more householders are providing energy suppliers with a meter reading – eight out of homes in the past six months. This represents an increase of 3% compared to 2013.

Move to smart meters

Ann Robinson, director of consumer policy at uSwitch, said: “The move to smart meters will eventually put an end to estimated bills and ensure that consumers enjoy up-to-date bills based on their actual usage.

But in the meantime it’s important that consumers continue to provide suppliers with regular meter readings – just one reading every three months could do wonders for the accuracy of our bills”.

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