digitalisation, mobile utility applications

Italian utility firm Green Network Energy partnered with US based mobile applications developer Kony to expand its digital offering in Italy and the UK.

The utility firm said its partnership with Kony aims to expand its digital portfolio in the utility industry in both the UK and Italy.

The software firm will develop new digital applications to help Green Network Energy improve its customer services to its consumers in the UK.

The applications to be developed will allow customers of the utility firm to monitor, manage, pay their bills online.

The mobile utility applications developer will design a mobile platform to simplify communication between Green Network Energy and its field work crews.

[quote] The deal also includes the addition of new features to utility’s existing mobile applications in Italy.

Sabrina Corbo, group executive vice president, Green Network Group, said: “This agreement with Kony will allow Green Network Group to realise our ‘digital revolution’ ambition, and integrate digital platforms into our customer care offering. We are proud of this new step in the creation of an Italian energy multinational and are excited to be the first Italian energy provider to enter the British market.”

Established in 2003, Green Network Energy supplies natural gas, electricity, biogas, solar and wind energy to enterprise companies and consumers in Italy. [New mobile app launched for utility field operations]

Mobile utility applications and customer engagement

The news follow mid-May's announcement by Glendale Water and Power (GWP) that it received an award at CS Week for its customer engagement programme aimed at digitising its services.

The utility providing water services to some 33,744 customers and 88,100 electric consumers in Glendale, California was awarded the 2016 CS Week Expanding Excellence Award in the “Best in Mobility Implementation” category.

The award is presented to utilities that develop the best innovative measure to improve its customer service through a two way communication from the metering to the bill payment stage.

In its project, Mobile My Connect App, GWP deployed Smart Utility Systems' Smart Customer Mobile technology which provided the utility’s website with a consumer self-service functionality.

The app allowed utility consumers to view their current and historical bills including bill payment, set budget goals, submit service requests, view and report outages, send messages directly to GWP and obtain electric-vehicle and solar-panel usage information online using mobile devices.Deepak Garg, CEO of SUS said the Software-as-a-service (SaaS) platform helped the city utility in “redefining the traditional utility-customer relationship by focusing on educating, engaging and empowering their customers."

 

Image credit: www.digitalisationworld.com.