Greensburg, PA, U.S.A. — (METERING.COM) — March 28, 2007 – Business customers have rated Allegheny Power, the electric delivery subsidiary of Allegheny Energy, Inc., as one of the top performers in customer satisfaction among electric utilities in the eastern United States. Allegheny Power ranked second in the East and 15th nationally, according to a study released last week by J.D. Power and Associates.
J.D. Power based its findings on interviews with more than 12,000 U.S. businesses. Overall customer satisfaction is based on six factors: power quality and reliability, customer service, company image, billing and payment, price, and communications. Allegheny’s scores for each of the factors improved over last year’s results.
“Customer satisfaction is one of the most important ways we measure our progress towards becoming a top-performing utility,” said David E. Flitman, President, Allegheny Power. “All of our hard-working employees understand the importance of outstanding customer service and continuous improvement. Using the findings of the J.D. Power study, we’ll continue to seek opportunities to improve operations.”
Allegheny’s high marks from business customers follow top rankings in 2006 in residential customer satisfaction studies released by J.D. Power and the American Customer Satisfaction Index, and TQS Research’s survey of business customers. The company is an investor-owned electric utility with over 1.5 million customers.