Cincinnati and Little Rock, AR, U.S.A. — (METERING.COM) — October 13, 2010 – Wireless telecommunications provider Alltel Wireless has selected relationship management provider Convergys Corporation to provide an end-to-end business support system (BSS) solution to replace the company’s in-house legacy system.
The solution includes Service Activation Manager, Customer Service Manager, Rating and Billing Manager, Real-Time Convergent Charging Solution and Active Mediation, as well as Convergys Dynamic Decisioning Solution.
The Convergys smart BSS solutions mesh with Alltel’s customer-centric approach, enabling the provider to deploy streamlined and cost effective BSS technologies and services to address the needs of its customers. Convergys Dynamic Decisioning Solution further enhances Alltel’s ability to drive customer loyalty and retention, enabling personalization and real-time, actionable, customer intelligence.
“Efficiencies, differentiation in the market place, and long term partnership viability are the key aspects to our B/OSS platform decision,” said Lewis Langston, CIO of Alltel Wireless. “We felt through our evaluation process that we had the best relationship fit with Convergys.”
“Alltel Wireless has a clear vision of how it wants to treat its customers and Convergys’ solutions will help Alltel realize that vision,” said Bob Lento, president, Information Management at Convergys. “With easy-to-use BSS interfaces, Alltel Wireless can respond quickly to changes in the competitive landscape, designing and launching new and compelling offers to its customers.”
In other news Convergys has been named to the 2010 GS 100 list of companies that define global outsourcing, as well as to the lists of top BPO vendors and top call center and customer management vendors. The lists are compiled annually by Global Services Media and consulting firm Neo Advisory, and the GS 100 analysis model focuses on four main areas: management excellence, customer maturity, global delivery maturity, and breadth of services portfolio.